Worklabs Protect includes a real-time alert feature for monitoring content on its source system. Users can configure and manage alerts, specifying criteria such as content types, keywords, and notification preferences. This system ensures timely updates for account holders, enhancing platform security and compliance.
The alerts table
The alerts table is a key feature for managing alerts on the platform. Each alert set by an account holder is listed in the table, as below:
Title: This is the given name of the alert.
Status: Indicates whether the alert is currently active or inactive
Description: Provides a brief outline of the alert's purpose or trigger conditions, as defined during setup.
Created: Shows the exact date and time the alert was set up.
Options:
View: This feature allows users to delve deeper into each alert, offering a detailed view of its settings and parameters.
Archive: Users can choose to archive alerts that are no longer needed or active, helping to maintain a clutter-free and efficient alert management system.
Creating a new alert
In Worklabs, creating a new alert includes the following steps -
Step 1
Create a new alert
Title: Give the alert a Name
Description: Give the alert a suitable descriptor, succinctly describing the purpose of the alert
Figure 1: Add alert modal
Step 2
Configure channels in scope
Your selection here sets alerts for only the selected types of content.Post and comments
Messages
Articles
Figure 2: Configuring channels in scope to an alert
Step 3
Configuring people in scope
Use this option to specify alerts for individual users. If left empty, the system will assume the alert applies to every user within the source system.
Figure 3: Configuring people in scope to an alert
Step 4
Specifying conditions (keywords and phrases to watch across channels and people in scope)
Specifying the phrase (press enter to add a keyword, Use; to separate multiple keywords
Exact match
partial match
exact exclusion
Partial exclusion
Figure 4: Configuring conditions in an alert
Configuring actions
This step involves configuring notification options so that relevant account holders about an occurring eventNotification type
account holders can be alerted by eitherWork chat message
email
Admin
Specify the list of account holders who will be alertedSearch and list users who need to be notified of the alert
When
Specifies how quickly an alert is sent to the account holderimmediately
Figure 5: Configuring actions to an alert
Figure 6: Add alert action modal
Once an alert has been configured, all data that match the criteria set within will become available to the admin via the notification type, as well as the alerts view (triggered alerts tab) as described in the following section
Viewing triggered alerts
Once a new alert has been created, the system will start logging all data items that match the conditions set within the alerts. You can find this under the alert. As the account holder, you will be able to see this in the 'Triggered alerts' table within the configured alert. The table will list
What, Where: Lists the item (What) and its type (Where).
Status: Whether the item in question has been 'reviewed', or 'to be reviewed'.
When: The date when this was captured under the alert in question
Options
View: Opens a detailed drill-down view of the data items, displaying the author, creation time, last update time, source system, location, link, and contents.
View in the new table: Opens the view page in a new tab
Action: Enables account holders to mark items 'reviewed' directly from the 'To be reviewed' alerts. Marking items will record a corresponding event in the Action log.